Privacy Policy

Welcome to Merkur Casino. Your privacy is important to us. This Privacy Policy outlines how Merkur Casino collects, uses, processes, and protects your personal data when you use our website, services, and applications. We are committed to transparency and the security of your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using Merkur Casino, you signify your understanding and agreement to the terms of this Privacy Policy. Please read it carefully. If you do not agree with any part of this policy, please do not use our services.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when registering an account, such as your full name, date of birth, gender, email address, postal address, phone number, and national identification details (where required by law). We also collect financial information like payment card details or bank account information for deposits and withdrawals.
• Transactional Data: Details about your deposits, withdrawals, wagers, game play, and other activities on Merkur Casino. This includes the time, date, and value of transactions.
• Technical Data: Information about your device and how you interact with our services, including your IP address, browser type and version, operating system, device identifiers, time zone setting, and location data.
• Usage Data: Information about how you use our website and services, such as pages visited, links clicked, game preferences, and the duration of your sessions.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and phone calls.
• Publicly Available Information: In some instances, and for compliance purposes, we may collect information about you from public sources.

Merkur Casino uses your personal data for several purposes, primarily to provide our services and maintain a safe and compliant gaming environment:

• Account Management: To create and manage your account, verify your identity, and enable you to access and use our services.
• Processing Transactions: To facilitate deposits, withdrawals, and other financial transactions.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Compliance and Regulatory Obligations: To comply with legal and regulatory requirements, including age verification, anti-money laundering (AML) checks, and responsible gaming initiatives.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and to maintain the security of our services.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of Merkur Casino.
• Personalization: To tailor our services, content, and offers to your preferences.
• Marketing Communications: With your consent, to send you promotional offers, newsletters, and updates about Merkur Casino products and services. You can opt out of these communications at any time.

We process your personal data based on several legal grounds, as required by GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation to which Merkur Casino is subject, such as AML laws, responsible gaming regulations, and licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms are not overridden. This includes improving our services, preventing fraud, and maintaining network security.
• Consent: Where required, we will obtain your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.

Merkur Casino will not sell, rent, or trade your personal data to third parties. However, we may share your information with:

• Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: When legally required or to assist in investigations, to comply with court orders, or to protect our rights, property, or safety, or that of our users.
• Affiliates and Group Companies: For internal administrative purposes, customer support, and to offer integrated services.
• Potential Acquirers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to confidentiality agreements.

Merkur Casino is committed to protecting your personal data. We implement robust technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your information. These measures include:

• Encryption: Using SSL (Secure Socket Layer) technology to encrypt data during transmission.
• Access Controls: Restricting access to personal data to authorized personnel on a need-to-know basis.
• Firewalls: Employing advanced firewall systems to protect our network.
• Regular Audits: Conducting periodic security assessments and vulnerability scans.
• Data Minimization: Collecting only the data necessary for the stated purposes.

While we work to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under GDPR, you have several rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You can request that we limit the processing of your data in certain situations.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another controller.
• Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Merkur Casino uses cookies and similar tracking technologies to enhance your user experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and error messages. This data is aggregated and anonymous.
• Functionality Cookies: Remember your preferences, such as language or region, to provide a more personalized experience.
• Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Merkur Casino website.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the legal obligations we have. For example, we are required by our licensing authority to retain certain transactional data for a minimum period after you close your account.

When your data is no longer required, we will securely delete or anonymize it.

Merkur Casino may operate globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including outside the European Economic Area (EEA). When we transfer your data internationally, we put appropriate safeguards in place to protect your privacy rights, such as using Standard Contractual Clauses approved by the European Commission, or confirming the recipient country has been deemed to provide an adequate level of data protection.

Merkur Casino services are strictly not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe a child has provided us with personal information, please contact us immediately.

Merkur Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes signifies your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer (DPO) or our customer support team:

Email: [email protected]

Postal Address: Merkur Casino, [Our Registered Office Address, please do not make one up]

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your request or data appropriately.